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Just make sure the headphones are turned the right way and that the battery nodes are touching the charging nodes ...I had the same issue until I figured it out
Sorry, there was a problem. Please try again later.Make sure the battery is in the correct way and the little piece of paper is pulled out so it connects. Also if you don't put the headphones in the charge the correct way it sometimes doesn't connect. The first time it did take about 10 hours to fully charge.
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