“When I increase the volume with the remote, the volume on the computer goes down and makes the audio from the speakers quiet. I have to manually turn it back up for it to sound normal. This started yesterday, and doesn't happen on my phone.”
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We are deeply sorry to hear of this issue. We would love to look into this matter for you and help. You may reach out to us at onlinesupport@sharpsec.com and reference case number 9469921 so we can help.
Sorry, there was a problem. Please try again later.Hello there, We are very sorry to hear of this issue. You may try a power cycle to the unit in an attempt to resolve this. Unplug the unit from the outlet for 30 seconds then re-plug. If the issue remains, please reach out to a support representative at onlinesupport@sharpsec.com so we may look into this further. Sharp Support Louise
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