A:AnswerHi there- Shokz here! Yes, you can transfer music from iTunes (or Apple Music) to your Shokz OpenSwim Pro headphones. However, you'll need to ensure the music files are not DRM-protected, and they are in a compatible format like AAC or MP3. You'll also need to connect your OpenSwim to your computer via USB and drag and drop the music files onto the device. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHello- Shokz here! The OpenSwim Pro has multipoint pairing, allowing for two Bluetooth compatible devices to be connected at once. This allows for seamless transitions between the two devices. They cannot play music at the same time. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! Thanks for reaching out! Since Bluetooth signals cannot travel through water, you may experience an inconsistent connection. For swimming, we recommend using the MP3 mode, which is designed specifically for that purpose. If you have any further questions please reach out to our Customer Happiness Team :) Thanks!
A:AnswerHi there- Shokz here! Yes, when on Bluetooth mode, if the phone setting to announce calls and texts is turned on, they will play through the OpenSwim Pro. This feature will not work while swimming and on MP3 mode. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHello- Shokz here! Replacement chargers can be found directly on our Shokz website. Once on our Shokz site, click "Shop" and then "Accessories" to locate the chargers. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
