“Hi I'm getting difficulties wit my earphones. Its connected but no sound is coming out of either ear piece. How do I go bout troubleshooting this?”

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• Did you check and make sure the volume is turned up on the earbud volume control?

  Answered by Debbie 5 years ago

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• You can try to reconnect bluetooth. First disconnect it- settings>bluetooth>select Method Wireless> Disconnect. Once you are done disconnecting it, reconnect Method Wireless in bluetooth and it should work.

  Answered by abhinav 6 years ago

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