Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Page Showing 1-2 of 2 questions
  • QuestionCan I add fragrance oils with this product, for burning.

    Asked by Sue.

    • Answer Dear Sue, Thank you for your question about adding fragrance oils to our Snow Joe - Pure Sodium Rock Salt Ice Melter for burning. We do not recommend using fragrance oils with this product for burning. For a safe and pleasant experience, we suggest using the product as intended and exploring other options specifically designed for burning fragrance oils. For more inquiries or concerns, please contact us at our toll-free number, 866-225-9723, available daily from 9 am to 5 pm EST. Best Regards, Customer Service Team at Shop Joe

      Answered by Snow Joe + Sun Joe

  • QuestionHow come the salt is hard and it doesn't break up

    Asked by Donna.

    • Answer Hello Donna, We sorry to hear that the Snow Joe - Pure Sodium Rock Salt Ice Melter you received is hard and will not break up. We take each matter very seriously and want to make sure you are happy. Please contact our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

      Answered by Snow Joe + Sun Joe