I'm getting feedback in the right ear speaker. Hasn't happened with other ANC headphones (AirPods Max, Bose Quiet Comfort). Thoughts or solutions? null

Question

Felurian · Accepted Answer

I've had mine since release date and no issues in either earcups. I'm also on the latest firmware update. You should take yours back and get a refund or replacement if you plan to keep them.

Answer

I solved the same issue by completing the software update in the Sonos app.

Sonos Customer Care · Answer

Hello Epaphras,

Ensure that your system is up to date, and contact support if the issue is ongoing. In order to update Sonos Ace you will need to do so by navigating through the Sonos App under settings. Please ensure your headphones are connected to the Sonos App first before attempting to update. You can reconnect your device by simply going into the Sonos App, turning on your headphones, and touching the reconnect prompt. I hope this helps!

OnehappySamsungcustomer · Answer

Make sure connections are clean and dust free and connected properly

ScottH · Answer

There's a firmware update to fix this.

“I'm getting feedback in the right ear speaker. Hasn't happened with other ANC headphones (AirPods Max, Bose Quiet Comfort). Thoughts or solutions?”

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