I purchased the sound bar and two speakers at Best Buy six months ago. The first time we moved the sound bar it stopped working. Can not reconnect. What do we do? null

Question

Sonos Customer Care · Accepted Answer

Thanks for your question! In order to give a complete answer to your question more information is required. Factory resetting the sound bar would be a good first step and in order to do that you unplug it, hold the sync button, plug the sound bar back in, and continue holding the sync button until the light begins to flash amber or green. Then you can set the sound bar up just as you did initially. Alternative, feel free to contact our customer experience team through e-mail, social media, or by phone (find all the information you need at sonos.com/support) and that team can help you get your Sonos system back up and running!

Answered by Sonos Customer Care 6 years ago

Amigaman68 · Answer

Factory reset it, i think you hold the link button until the light turns green

“I purchased the sound bar and two speakers at Best Buy six months ago. The first time we moved the sound bar it stopped working. Can not reconnect. What do we do?”

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