Why is my Roam purchased in August not holding a charge? How long is the standard warranty? null

Question

julie · Accepted Answer

throw it away. this thing doesn't work. won't charge. won't do anything

Sonos Customer Care · Answer

Hello, we're sorry to hear about your Roam! We recommend making sure to charge it with a minimum 7.5w charger. We also recommend making sure to turn it off when not using it by holding the button down for fives seconds. We would love to help you if you're still having issues. Feel free to head over to sonos.com/support and from there you can contact us whichever way you prefer.

Answered by Sonos Customer Care 4 years ago

SeanD · Answer

Had the same issue. Spent a couple hours on the phone with Sonos over a 2 day period. Just for them to say sorry, your a couple months outside the 1yr warranty and we cant help you. I paid $240 for mine, used it maybe a dozen times, it still looks like its brand new, but now its dead. $240 down the drain while my wife's $30 walmart speaker is still working for years. Such a disappointment.

Answered by SeanD 2 years ago

Verified Purchase

Akash · Answer

I have the same problem. Looks like even the companies claiming to sell quality products are also basically cheap ones. Thats why its so tough to choose any brand thats not so mainstream. I wish i chose UE instead of sonos, back then.

Answered by Akash 1 year ago

“Why is my Roam purchased in August not holding a charge? How long is the standard warranty?”

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