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Hi J, Thank you for the feedback on your experience with your X800H. This is usually not the case for our TVs nor the experience we want you to have. To resolve this issue, please try to perform a power reset. Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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