Questions & Answers

Q: QuestionHow many ports are in the back

Asked 4 years ago by Bull.

• A:Answer There are four (4) HDMI ports on this 2021 model Sony 4K Smart Television. One (1) of which is for the HDMI ARC connection. There is also an Ethernet connection in case you prefer a direct connection versus the Wi-Fi option. Two (2) USB ports, and Optical port, along with headphone port.

  Answered 4 years ago by wlpatch

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Q: QuestionCan I cast from a chrome laptop to this TV without any other device?

Asked 4 years ago by lambo.

• A:Answer Hi lambo, Thank you for your inquiry! Yes! This TV has a Chromecast built-in™️ that allows you to display (cast) your favorite websites and app screens directly to the TV. For more information, please check our help guide link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/05_04.html?hl=cast Regards, Carl

  Answered 4 years ago by SonyListens

  
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Q: QuestionHow should I clean the screen? Want to make sure this TV lasts as long as it can.

Asked 3 years ago by texascat2.

• A:Answer Hi texascat2, Good question! Clean the LCD screen with a soft, dry cloth. For more stubborn stains, you can use a soft cloth slightly dampened with a solution of mild soap and warm water. When you clean the screen, wipe it in small circular motions from top to bottom. Immediately afterward, use a soft cloth to dry the screen. For more information, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x80j/articles/00167099 Regards, Sam

  Answered 3 years ago by SonyListens

  
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Q: QuestionWe have old RGB technology fished in the walls of our home. Is there an adapter for RGB? What port does it fit into if yes.

Asked 3 years ago by SEBERCAW.

• A:Answer There is no adaptor included in the box to convert RGB to HDMI. You would probably need to purchase one separately, though I don't think you should necessarily expect to get a high-resolution picture using RGB technology. There may be a better choice for your needs out there, but I think most TV manufacturers are doing away with RGB connectors, currently. Good luck with your purchase decision.

  Answered 3 years ago by FarmerAlVerified Purchase

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Q: QuestionDoes this TV send sound via Bluetooth to hearing aids?

Asked 3 years ago by Tut.

• A:Answer It does have Bluetooth Compatibility.

  Answered 3 years ago by LKWRVerified Purchase

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Q: QuestionI am interested in this TV but I don't want Google or Alexa potentially 'listening' in my home. I saw in a previous answer that it's possible to disable voice commands & wi-fi, but wouldn't disabling wi-fi basically disable all 'smart' features as well?

Asked 3 years ago by AntiChefFL.

• A:Answer Hi noBigBro, Thank you for your interests in Sony products. Yes. You can disable Google Assistant or Alexa if you don't want to use these features without disconnecting the TV to your wi-fi so you can still enjoy other features of the TV. I hope this helps. Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionWill this TV mount to most wall mounts, current wall mount bracket is approximately 10 years old.

Asked 3 years ago by HighlanderGirl.

• A:Answer Hi HighlanderGirl, Thanks for your inquiry. We recommend using a VESA compliant wall mount with 7 7/8 x 7 7/8 inch (200 x 200 mm) hole pitch pattern. Please note that there is also a weight limit with any mount and the bracket that you'll be using needs to be able to support the TV weight which is 22.1 lb (10 kg). Regards, Erin

  Answered 3 years ago by SonyListens

  
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Q: Questiondoes this have a headphone jack?

Asked 4 years ago by Anonymous.

• A:Answer Hi, thanks for your inquiry. Yes. The X80J has a headphone jack located on the side. I hope this helps. Regards, Erin

  Answered 4 years ago by SonyListens

  
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Q: QuestionCan I use Roku with this tv

Asked 4 years ago by Anonymous.

• A:Answer Hi, thank you for your inquiry. Yes. You can use a Roku with this TV. However, our BRAVIA X80J LED TV already does a lot of what Roku does. With our Google TV, you can browse 700,000+ movies and TV episodes from across your streaming services, all in one place and organized into topics and genres based on what interests you. You can still hook a Roku stick to the TV. I hope this helps. Regards, Erin

  Answered 4 years ago by SonyListens

  
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Q: QuestionDoes this model have CC? Close captioning, and is it compatible with an external DVR? Is it also compatible with Sennheiser wireless headphones? Thank you.

Asked 4 years ago by lonnie.

• A:Answer Hi lonnie, Thank you for your inquiry! Yes, the TV has SUBTITLES/CC. You can connect your DVR to the TV using a Mini plug to RCA/Composite audio cable. Please check this link to follow the instructions on which type of connection you want to use. https://www.sony.com/electronics/support/articles/00231150. The TV is also compatible with A2DP Bluetooth Profile which is used for Bluetooth wireless connection for your Sennheiser wireless headphones. I hope this helps! Regards, Carl

  Answered 4 years ago by SonyListens

  
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Q: QuestionDoes this TV have a sleep timer?

Asked 4 years ago by Smoothoperator.

• A:Answer Hi Smoothoperator, Thank you so much for your inquiry! Yes, the TV has a sleep timer that you can enable/disable. In Timers & Clock, you can set the timer, Sleep timer, Alarm, and Auto clock display. For more information you may check our help guide link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_14.html?hl=sleep I hope this helps! Regards, Carl

  Answered 4 years ago by SonyListens

  
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Q: QuestionI can connect the tv to the internet, but when I try to connect to google hub it can't connect to the internet. I have updated the television.

Asked 4 years ago by Anonymous.

• A:Answer Hi there, we are sorry to hear that you are experiencing issues connecting your TV to your google hub. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that your google hub is connected to the internet, if other devices are working and if there are any error messages while connecting your devices to your google hub. For further assistance, you may visit this link: https://support.google.com/googlenest/topic/7196419?hl=en&ref_topic=7562677 Regards, Carl

  Answered 4 years ago by SonyListens

  
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Q: QuestionOn size, what is width of legs (outside measure) so as to fit on my tv stand?

Asked 4 years ago by wade.

• A:Answer This particular 2021 model Sony 4K Smart television legs (stand) are approximately 23 inches in width, which allows more flexibility of placing this model on TV stand.

  Answered 4 years ago by wlpatch

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Q: QuestionHow long is the power cord for the tv?

Asked 4 years ago by JJ.

• A:Answer Without unhooking from the back of tv to end of power cord it’s about 54 to 60 inches

  Answered 4 years ago by Happycustomer2021

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Q: QuestionWhat is the correct model of the wall spacer I can use for this tv? I’ve tried using the 500986101 OEM Vesa Spacer but it doesn’t seem to fit

Asked 2 years ago by Ali.

• A:Answer Hi Ali, Thank you for your inquiry! If you are looking for a wall spacer or wall mount, you will need to consider the VESA mounting pattern supported by this TV. The KD43X80J works with VESA compatible wall-mount bracket with a screw hole pattern of 7 7/8 x 7 7/8 in (200 × 200 mm). For product protection and safety reasons, Sony strongly recommends that the installation of your TV on a wall be performed by qualified professionals. You may visit your local retailer/dealer or contact Best Buy to find the correct wall spacer and best VESA-compliant wall mount bracket that meets the size of our TV, your wall or environmental requirements, and your stylistic preferences. With our BRAVIA X80J LED TV, you'll enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Hope this helps! - Kris

  Answered 2 years ago by SonyListens

  
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Q: QuestionWhat are the dimensions of the legs of a 65 inch Samsung TV

Asked 2 years ago by Jan.

Q: QuestionOur TV is mounted to the wall with a pivoting mount. Can a sound bar be attached to the TV so it pivots with the TV?

Asked 2 years ago by gtvs.

Q: QuestionDoes the 43" X80J have an IPS or VA panel?

Asked 2 years ago by Turbomission.

• A:Answer Hi Indianapolis, Thanks for the question. We are sorry but Sony does not publish panel type other than LCD or OLED. You may be able find this information online from 3rd party reviewers and forums. Additional information: With our BRAVIA X80J LED TV, you'll enjoy an intuitive smart TV experience with natural color and clear sound. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Hope this helps! - Kris

  Answered 2 years ago by SonyListens

  
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Q: QuestionSound goes bad (scratchy and crackling) have to flip channels to get it back, this happens multiple times a day, is there a way to fix this?

Asked 2 years ago by Radar.