“I have had this TV for less than a month. For the last week or so, I occasionally/randomly get a white screen and a staticky/crackling sound for a few seconds right when I turn it on; then it comes to life. I turn it on using my Comcast remote. Ideas?”
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Hi nyroots, Thank you for choosing and purchasing our BRAVIA XR A80J. We are sorry to hear you're getting a white screen and a staticky/crackling sound for a few seconds when turning on your TV. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. Does the issue occur when turning on the TV using the supplied remote control? In the meantime, please try restarting or resetting the TV. Restart Options If the power cord is accessible, try a power reset. If not, then use either of the restart options. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Restart the TV with the supplied remote control: -Press and hold the POWER button until Power off appears on the screen -Press and hold the POWER button until a menu appears → select Restart Restart the using the menu. On the remote: Press (Quick Settings) → Settings → System → Restart → Restart Press HOME → navigate to Settings → About → Restart → Restart Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time. Reference: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00159487 We also recommend checking if the TV's software is updated. A Firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. For more information, refer to How do I perform Firmware/ Software Updates for my Android TV or Google TV? article. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00119543 May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with your A80J We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Erin
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