“Why does A80J TV turn on by itself? Does this mean tge TV is defect? Reviewed the setting and tried auto turn on option off but the TV turns on by itself randomly.”
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Hi Lime13, Thank you for choosing and purchasing our BRAVIA XR A80J. We are sorry to hear that the TV turns on by itself. This is definitely not the experience we want you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. Is there an HDMI device connected to your TV? If, the CEC control of these devices may be the issue of why the tv is waking up. In the meantime, please try restarting or resetting the TV. Power Reset or Restart Options If the power cord is accessible, try a power reset. If not, then use either of the restart options. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Restart the TV with the supplied remote control: -Press and hold the POWER button until Power off appears on the screen -Press and hold the POWER button until a menu appears → select Restart Restart the using the menu. On the remote: Press (Quick Settings) → Settings → System → Restart → Restart Press HOME → navigate to Settings → About → Restart → Restart Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart Reference: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00159487 Please ensure the TV's software is updated. For more information, refer to How do I perform Firmware/ Software Updates for my Android TV or Google TV? article. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00119543 May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A80J We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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