“How do I get the TV to produce sound on my regular channels? Eifgt now I get no sound.”
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Hi Martin, Thank you for choosing Sony! We are sorry to hear that you are experiencing difficulties with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, if you are using a soundbar or an external audio device to connect with the TV, please check that the TV is set to audio system on the sound settings and make sure that the connected audio device is powered on. If you are only using the TV speakers, please make sure that the audio setting is set to TV speakers. Also, please check if the same issue occurs on built-in applications or other inputs. May we also contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Case ID: Full Name: Username: Telephone Number: Sony Model Number: Regards, Carl
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