“I just bought this TV and I have no sound. Am I missing something? Doing something wrong? Thank you in advance.”
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Hi Becky, We regret to hear that your new Sony Bravia TV does have sound. This is usually not the case with our TVs. Please check the volume control of the TV. Press MUTE or VOL or (Volume) button to cancel muting, if the TV is muted. If you are just using the TV speakers, make sure the TV speaker is set correctly: Press the (GEAR icon) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [TV speakers]. If headphones or Bluetooth audio devices are connected, sound is not output from the TV speakers or audio system connected via eARC/ARC. Remove the headphones or disconnect the Bluetooth audio device. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
Sorry, there was a problem. Please try again later.Check ur hdmi cables remm, 4K TVs require certain type of hdmi cables to transfer stuff
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