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We regret to hear you are having issues with your Sony BRAVIA. This is definitely not the customer experience we want you to have. To see the Bluetooth options of your BRAVIA and to connect Bluetooth devices with it, please visit this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-06_01.html. To be familiarized with the menu, settings and features of your BRAVIA TV, please refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01.html. Should you need further assistance, you can email us at [email protected]. Hope this helps! Vincent
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