“My sound bar has started to switch from HD audio to momo audio. Not sure the lower term. But it is very hard when watching a movie.”
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Not sure if it’s same problem I have had, but they have an issue with the hdmi arc cable, they know about it but offer no real solution without adding an optical cable which downgrades your quality of sound. I know all of this because my sound was cutting out. Good luck
Sorry, there was a problem. Please try again later.Hi Sonysoundbar, Thank you for reaching out to us. We're sorry to hear the issue that you are having with the Z9F soundbar. May we know the setup and connection with your soundbar? Have you made any changes on the audio settings? Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. The soundbar also have the option where you can change sound modes/effects that are tailored fit to different kinds of sound sources. For reference, please open the manual on pages 48-50 for sound quality adjustments: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thank you for purchasing Sony! - Kris
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