“Happened twice now. Subwoofer does not come on with tv and soundbar. Had this new system a few months. Very frustrating.”
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It might be their hdmi arc setup, it’s been a problem for months and they don’t have a solution.
Sorry, there was a problem. Please try again later.Hi BetD, Thank you for reaching out to us. We're sorry to hear the issue that you having with the subwoofer of this unit. We'd like to help troubleshoot and resolve the issue. May we know if the power indicator on the subwoofer is lit in green? If the LED on the subwoofer does not light: Plug the subwoofer firmly to the AC power outlet and turn on the power to the subwoofer. If the LED on the subwoofer is not lit in green or orange: Connect the subwoofer and the Bar Speaker all over again and move the subwoofer closer to the Bar Speaker. You may follow the steps on this link to troubleshoot if there is no sound coming from the subwoofer on pages 72-73 of the manual: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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