“Z9R had sound stop while watching movie on Netflix. This occurred numerous times throughout the movie. I have an Xbox Series X near the sound bar and nothing else. Modem and wifi are in another room. How do I fix this problem? Is the Xbox the cause?”

Asked by Trooper 5 years ago

1-2 of 2 Answers

I returned mine!
Answered by bill423 5 years ago
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Hi Trooper, We regret to hear that you are having issues with the sound cutting off while watching Netflix movie. We'd like to help and troubleshoot the issue. Please open this link with steps to follow that may help resolve this issue: https://www.sony.com/electronics/support/speakers-wired-speakers/sa-z9r/articles/00024901 Should you need further assistance, you can email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Answered by SonyListens 5 years ago
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