“WE have it hooked up to Sony AH8 via high speed HDMI cables. The sound will cut out every couple minutes when we use the apple TV and movies purchased on the TV apps, but not during Netflix or video games. any one have a solution to this?”
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Hi Abigail, We regret to hear you're having audio cut out issue when using your Apple TV and watching movies from purchased TV apps. Let's try to perform some troubleshooting steps to isolate the problem. Perform a power reset by unplugging the power cord of the TV & Apple TV, soundbar, and router for two minutes, and then plug it back in. Turn on the TV. Verify if it resolves the issue. If the problem is still occurring, please check your internet connection speed to ensure it meets or exceeds the recommendations: Recommended for SD quality - 3.0 Megabits per second Recommended for HD quality - 5.0 Megabits per second Recommended for Ultra HD quality - 25 Megabits per second Notes • Your streaming service provider can provide specific recommendations for their service. • If your internet speed does not meet the recommendations, contact your internet provider for help. You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429. When doing this RF Channel procedure, please ensure the connection process takes 1 minute to connect. If the connection process takes less than 15 seconds, repeat the operation a second time. Once that is done, you may also perform the Secure Link operation which is shown on page 33. If this does not help, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
Sorry, there was a problem. Please try again later.I'm having the same problems with sound drops on Amazon Prime. I've been on the phone, the computer, had Geek Squad here...noboby can figure it out. I wish I had an answer tho. Doesn't do it on other apps, just Prime with me
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