“How do I prevent a random person from connecting to my system and playing music? Woke up alarmed to music playing and the volume being increased. I was alone and it was NOT coming from any of my devices, TV was off, Soundbar display said “Spotify”. HELP!”
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Sorry, there was a problem. Please try again later.Hi OAKlahummer, Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with the HTZ9F soundbar playing audio by itself. For this, an external device is connected via Bluetooth connection that cause the soundbar to play the audio. We recommend having the Bluetooth function of the soundbar turned off when not in use or turn off the Bluetooth function on the connected device. For reference, please check the manual on pages 36-38: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf Should you need further assistance, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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