“My speaker has stopped charging. I’ve had it less than a year. It was a gift and has been working fine for about 6/7 months. Now nothing. How do I go about sending it in to have it looked at or repaired? Thanks.”
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Hello, RayIrizarry! We are sorry to hear what happened. Let's try to isolate the issue by performing some troubleshooting steps on this link https://www.sony.com/electronics/support/portable-speakers-srs-series/srs-xb31/articles/00138282. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
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