“I bought several speakers SRS-XB31 one of the speakers shuts off while being plugged in just after a few seconds. The power light and charging light turn amber. Why won’t it stay powered up even when plugged in? It worked before but doesn’t now”
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Hi, Scottie! The built-in battery may be empty or running low. Please charge the speaker by connecting the speaker to an AC outlet via the AC adaptor (supplied) or connecting it to a booted computer for at least an hour. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent Sony Social Support
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