Bluetooth will no longer pair with a phone/tablet. Can this be fixed? We have tried a hard reset but it didn't work. null

Question

SonyListens · Accepted Answer

Hi Jomo, We're sorry to hear you're having an issue connecting your mobile devices to this receiver via Bluetooth. After performing a factory reset, erase the pairing registration information
of this receiver on your mobile devices e.g phones, tablet, etc. and perform the
pairing operation again.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:                              
                               
Sincerely,
Sam

“Bluetooth will no longer pair with a phone/tablet. Can this be fixed? We have tried a hard reset but it didn't work.”

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