I recently purchased this str-dh190 receiver.
The Bluetooth and radio work great. However, when I hook up a cd player and a turntable and select the input I installed it on, no sound is coming out of the speakers.
What am I doing wrong? null

Question

I recently purchased this str-dh190 receiver. 
The Bluetooth and radio work great. However, when I hook up a cd player and a turntable and select the input I installed it on, no sound is coming out of the speakers. 
What am I doing wrong? null

SonyListens · Accepted Answer

Hi Richard0279, thank you for reaching out. If there is no sound or only a very low level of
sound is heard, no matter which device is selected, please follow the steps on the link below to resolve this issue.
• Check that all connecting cables are inserted into their input/output jacks on the receiver, speakers, and the devices.
• Check that the receiver and all devices are turned on.
• Check that VOLUME on the receiver is not set to “VOL MIN”.
• Press SPEAKERS A/B to select a setting other than “OFF SPEAKERS”.
• Check that headphones are not connected to the receiver.
• Press the (muting) to cancel the muting function. “MUTING” disappears from the display panel.
• Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the input to which you want to listen.
• The protective device on the receiver has been activated. Turn off the receiver, eliminate the short-circuit problem, and turn on the power again.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:                              
                               
Sincerely,
Sam

“I recently purchased this str-dh190 receiver. The Bluetooth and radio work great. However, when I hook up a cd player and a turntable and select the input I installed it on, no sound is coming out of the speakers. What am I doing wrong?”

1-1 of 1 Answer