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Hi johnm, We're sorry to hear about the issue you're having. Please check the speaker wiring. Make sure that the metallic wires of the speaker cables are not touching each other between the SPEAKERS terminals or on the receiver rear panel. Also, please check the correct connection guide on the link below to ensure you're getting sound on two speakers when switching between speaker A/B. https://www.sony.com/electronics/support/res/manuals/4726/f63b8edb2b154409daa55875111f95e4/47269071M.pdf (see page 15) For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
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