“After few weeks usage stopped projecting picture to HD projector; only sound to speakers from cable box. Connected to HDTV & same thing, no picture from cable or Switch. Returned it and 5 months later same issue w/ new one? Is it a setting issue?”
Answer This Question
1-1 of 1 Answer
Hi Bcoland, Thanks for reaching out to us and we are sorry you've been running into difficulty. To isolate and resolve the issue, make sure that cables are correctly and securely connected to devices. Disconnect the HDMI cable from the receiver and TV, and then reconnect the cable. Set “SIG. FMT.” of the selected input to “STANDARD” in the “
” menu and Try to turn off the HDMI-CEC feature from the menu of the TV if the Sony receiver is not displaying a picture on a HDTV or Projector when using a HDMI connection. If the problem persists after turning off the HDMI-CEC feature, follow the additional troubleshooting steps on this article "The audio, video, or both goes out when using an HDMI connection" on our Sony Support website. If you're unable to resolve the issue, please follow the steps below for ways to contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct link, email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Home Audio" and from there you'll see different ways to reach us. Again, we are sorry you are experiencing this issue. Regards, Jess Sorry, there was a problem. Please try again later.