“Is it possible to turn off the noise cancellation? It gives me a headache.”
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When the earbuds are in press tap the left earbud and it should turn off, if not go to the Sony Headphone app and turn it off when they are connect to a phone through bluetooth, work with the headphones too.
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Sorry, there was a problem. Please try again later.Hi Jerry, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the noise canceling feature on your Sony unit. You can turn off the noise canceling feature of this earbuds by tapping the touch sensor of the left earbud or utilizing the Headphone Connect app. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you tap the left headset unit. •Noise canceling function: ON > Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF •Noise canceling function: ON > Ambient Sound Mode: ON •Ambient Sound Mode: ON > Noise canceling function: OFF/Ambient Sound Mode: OFF •Noise canceling function: ON > Noise canceling function: OFF/Ambient Sound Mode: OFF Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: ~Earl
Sorry, there was a problem. Please try again later.Yeah you just need the Sony headphones app to set them up or you could just tap on the left earbud once.
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