“I have the Sony C700N earbuds, and an issue I encountered was that the left earbud doesn't charge anymore. Frequently, the case cannot pair with my devices after charging. Is this an issue with these earbuds as well? It is very annoying to deal with.”
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Hi Alex, We're very sorry to hear about the issues you've been experiencing with your WF-C700N earbuds. This is certainly not the quality we aim to provide. For the charging and pairing issues you mentioned, we recommend trying a few troubleshooting steps first. These can often resolve common issues: Clean the charging contacts: Over time, debris or dirt can accumulate on the charging contacts of both the earbuds and the case, which can prevent them from charging properly. Please refer to this guide on how to clean them: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000784826.html Reset the earbuds: A reset can often fix minor software glitches. You can find instructions for resetting your WF-C700N earbuds here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html Initialize the Earbuds: If a reset doesn't work, initializing them will restore the factory settings and delete all pairing information, which can resolve more persistent issues. You can find the steps here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html We hope the information helps! Thanks for choosing Sony. Best regards, Eliab
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