Can you buy just the box to charge the head phones i lost my box in a load of concrete still have the headphones no charger now null

Question

user371927 · Accepted Answer

I would think there would be repair and maintenance parts Sonu could send you just as long as it was under warrantee.

SonyListens · Answer

Hi Jdstreetslinger,

Thank you for reaching out to us with your concern. We're sorry to hear about what happened to the charging case of your WF-1000XM5. Yes, you can purchase a replacement charging case for your WF-1000XM5 earbuds. The charging case is available as a replacement part from Sony's Authorized Parts Distributor. To best assist you, please follow the steps below to contact us:

Due to our current phishing protection protocol at Best Buy, we are unable to provide a direct email address or phone number for customer support at this time. However, you can find the support information for Sony Electronics by visiting our support website. Once there, click on "Support," scroll down to "Contact Support," select "Headphones," and you will discover various ways to get in touch with us.

We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure we have your accurate details for effective communication.

Please provide the following information:

- Name:
- Best Buy Username:
- Model Number:
- Question/Concern:
- Telephone Number:

We hope this information is helpful, and we appreciate your choice of Sony!

Best regards,

Romeo

“Can you buy just the box to charge the head phones i lost my box in a load of concrete still have the headphones no charger now”

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