A:AnswerHi Dakota, thank you for reaching out. We're sorry if the loudness of the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Good thing that we have troubleshooting steps to help fix this issue.
For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
A:AnswerHi AKN,
Sorry you are having an issue with your WH1000XM5s, this is not the experience we would like our customers to have from our products. If the phone and headphones are connected once you hear an incoming call. You can tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to receive the call. If that doesn’t work, try reestablishing the connection to resolve the issue.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. The WH1000XM5 has two processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality.
Regards,
David
A:AnswerHi Matan, thanks for your question. They won't hear your music not unless you put them on around your neck and the volume is at a maximum level.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls.
I hope this helps.
Regards,
Erin
A:AnswerI'm unsure if the microphone would work but you can use them with your console of choice by plugging them into the audio jack on your controller.
A:AnswerI use them wired via my PS5 controller, using a 3.5mm audio cable. They work great so I would imagine it’s the same with Xbox. Sorry, haven’t used them with a computer
A:AnswerThanks for your question, Gene. While it is possible to replace the WH-1000XM5 battery yourself, we recommend that you have them replaced by an Authorized Service Center or Consult your nearest Sony dealer.
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Should you need further assistance, please contact us. Unfortunately, due to the current phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Erin
A:AnswerThe XM5 earcups are not as deep but my ears do not touch the drivers at all. As far as anc and ancient mode, there is a button on the left earcup that lets you toggle between the two. Both work really well.
A:AnswerThere's no official water resistance. A little bit of sweat should be fine, but I definitely wouldn't workout or wear them during any sweaty activity. They aren't activewear headphones. I only use them for work, watching movies, listening to music, etc.
