A:AnswerCompared to my triple flanges ear plugged which is rated at about 28 dB. I would say the sound cancelation alone is around 18-24 dB depending on the sound scene.Which is still pretty amazing.
A:AnswerHi galahad, Good question! Unfortunately, no. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. Hope this helps. -Sam
A:AnswerNo sony only wants sony gaming headphones to be used on ps5 so they havent opened upthe Bluetooth connection yet but you can buy a $10 dongle from Amazon or Walmart to make it bluetooth capable or you can use the wired aux cord which is included with the headphones to connect to the controller
A:AnswerThank you for your question, Bill. Although we cannot compare the subjective experience of noise canceling between the two brands, we can guarantee you that our WH1000XM5 will give you an incomparable noise cancelling experience. Thanks to the new Integrated Processor V1 unlocks the full potential of our HD Noise Cancelling Processor QN1. This unique combination of technology controls eight microphones to deliver unprecedented noise-cancelling quality.
Thank you for asking and please let us know how else we can help, Erin
A:AnswerSome pieces are metal, but key components are low-quality plastic. Mine failed in less than a year of normal use and Sony would not provide repairs, refunds, or refurbishment despite it being covered under the 1-year limited warranty.
A:AnswerHi Dakota, thank you for reaching out. We're sorry if the loudness of the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Good thing that we have troubleshooting steps to help fix this issue.
For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
