The noise cancelling feature of its MIcrophone is only compatible with ios and doesn't work with Android at all ( during phone call or recording voice). The other party can hear background noise perfectly when using android device. Am I making a mistake? null

Question

Melanr · Accepted Answer

I use android, the noice cancelling feature works very well.

SonyListens · Answer

Hi Hdavani,

Thank you for reaching us out. We are sorry that you're having issues when using the headphones for phone call or recording voice. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.

First, please ensure the software is updated with version 1.1.3. Updating the software improves the general performance of the unit. For additional steps to follow please check the following: 
Check that both the headset and the connected device are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WH-1000XM5 Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WH-1000XM5 Hands-Free)] cannot be selected, select [Headset (WH-1000XM5 Hands-Free)] on the settings of your computer to make connections.
*Depending on the video calling application you are using, this function may not be available.

**Names may vary according to the computer or the video calling application you are using.

Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Should you need further assistance, please contact us. Unfortunately, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Erin

“The noise cancelling feature of its MIcrophone is only compatible with ios and doesn't work with Android at all ( during phone call or recording voice). The other party can hear background noise perfectly when using android device. Am I making a mistake?”

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