“My daughter bought these headphones for fathers day, less than 2 months ago and they have been working great. So today he put them on a charger and nothing happens. Not even the light comes on. Any advice!!!! Will they still have a warranty?”
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Hi Lightbulb, thanks for choosing and purchasing our product for your daughter. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following these steps: -The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. -Make sure that the USB AC adaptor is firmly connected to the AC outlet. -When using a commercially available USB AC adaptor, use one capable of supplying an output current of 0.5 A (500 mA) or more. Initialize the headset: -Turn off the headset. Remove the USB Type-C cable. -Press and hold the (power) button and – (volume –) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Thanks for choosing SONY. ~Earl
Sorry, there was a problem. Please try again later.Check with RMA warranty they're really good at troubleshooting or even replacing.
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