“I can not connect the headphones to my samsung tv..another non-Sony headphone works. Bluetooth headphones works with my samsung cellphone. Is this headphone defective?”
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Hi, Notworkingwiysamsung! We regret to hear about this. Let's isolate the issue by trying these steps. First, make sure to check that your Samsung TV supports the A2DP profile. Then, please follow these step by step procedure to pair the headphones to your TV. https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613466.html If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Best Time to Call: Sincerely, Sam
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