“Eventually rechargeable batteries no longer hold a charge. When this happens, can I have the battery replaced? I know that I might have to send the headphones to a Sony service center. If Sony replaces the battery, what is the approximate cost?”
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Unless it's still under warranty, the cost of shipping and repair would be more than the price of the headphones. Just curious, how long is "eventually "?
Sorry, there was a problem. Please try again later.Hi DON, Thank you for purchasing the WH-CH710N Headphones. We regret to hear that the headphones won't charge. We'd like to help troubleshoot and resolve the issue. If charging cannot be done, please check the following below: Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. Please open the link with steps on how to reset and initialize the headset: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Kris
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