“Sony folks, I just bought a pair of these yesterday and so far they won't do the update it says I need and...They keep dropping their connection to my source. I have tried other 'phones with no problems and have reinstalled the software ad nauseam.”
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Hi SSSS, We regret to hear you are experiencing Bluetooth connectivity issue with your headphones. We'd love to troubleshoot this and make this a better experience for you. To resolve this issue, please make sure that your headphones are running on the latest firmware version (via Sony Headphones Connect app). https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb900n/downloads For a stable connection, you can switch the settings with the “Sony | Headphones Connect” app. Set the headset to “Priority on stable connection” mode. We have some good information about the Bluetooth wireless communication issues in this helpful link here: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050010.html If you are still having the same issue, resetting the headphones may help with the troubleshooting. To reset, press both the POWER button and the CUSTOM button simultaneously while charging. The headset will be reset. If the issue still occurs, after resetting please initialize the headphones. If you need further assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess
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