“I just bought this on black friday sale , tried to do phone call, though I can hear from the other end, they can't hear me. Do i need to do any set up or configuration for phone call? I did pair to my android thru blue tooth. TIA”
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Hi Crazy666, Thank you for the feedback on your experience with your WHXB900N. We regret to hear you're having call quality issues with the unit. This is usually not the case for our headphones nor the experience we want you to have. We'd love to troubleshoot the issue and make this a better experience for you. Please make sure that the headphones has the latest software update, please use the Headphones Connect app to update the software. Try the following: - Keep the headset away from microwave ovens, Wi-Fi devices, etc. - Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device. - Check the audio settings of the Bluetooth device to make sure the sound is output to the headset during a call. - Use the Bluetooth device to reestablish the connection. Select HFP or HSP for the profile. Resetting and Initializing the headphones will also help on resolving the issue. To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones. To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times ( ), and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. If the issue still occurs after troubleshooting, please contact us for better assistance. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WHXB900N We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thank you for letting us help assist you. Sincerely, Jess
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