“Hi there. I bought the Sony - WH1000XM4 Wireless Headphones 5 days ago. I downloaded the Sony app on my phone, and when I check activity, it says 8h42 minutes in the app. Now the headphone battery is low after being fully charged. I am very concerned.”
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When you take the headphones off make sure you power it down beforehand. while removing the headphones will automatically pause the music they do not power off on their own.
Sorry, there was a problem. Please try again later.Hello, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the battery of your Sony unit. Please make sure the firmware of the headset and the Sony | Headphones Connect app on your smartphone are up to date. You can follow these steps: -Download the update software from the server to the smartphone on which the “Sony | Headphones Connect” app is installed. -Transfer the update software from the smartphone to the headset. -Update the headset software following the on-screen instructions. The usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Please take note that the available battery life significantly decreases when these settings are used at the same time. If the issue persists, please initialize the headset by pressing and holding the (power) button and the CUSTOM button simultaneously for 7 seconds or more while the headset is turned off and disconnected from the power source. Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Hope this helps. Thanks for choosing Sony. ~Earl
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