A:AnswerHi Rob,
Thank you for your inquiry! Unfortunately, using the supplied headphone cable disables the mic function on the headphones. We cannot guarantee that it will work flawlessly with PS4. We recommend using headphones that are designed for game consoles such as our PlayStation headsets for optimum performance. You can also connect these headphones to most smart TVs over Bluetooth so you can get the audio from your PlayStation.
Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.
Hope this helps!
-Vincent
A:AnswerHi Boopboop,
Thanks for the question! In the factory settings, you will hear the English voice guidance in the following situations via the headset.
- When entering pairing mode: “Pairing”
- When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
- When the remaining battery charge is low: “Low battery”
- When automatically turning off due to low battery: “Battery is empty”
- When Google Assistant is not available on the smartphone connected to the headset even if you operate the headset: “Google Assistant is not connected”
- When Amazon Alexa is not available on the smartphone connected to the headset even if you operate the headset: “Either your mobile device isn’t connected; or you need to open the Alexa App and try again”
However, you can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app.
Additional information:
The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls.
Hope this helps! - Kris
A:AnswerHi Slade,
Thank you for your question. If you are asking if there's a known issue regarding hissing noise or feedback when the noise cancelation feature is turned on, the answer is no. Our Sony WHCH720N does not have any unwanted noise when the noise cancelation is turned on.
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
I hope this helps and thank you for considering Sony.
Regards,
Marco
A:AnswerThanks for the question, Bretired. SCMS-T protection is an older copy right protection format. It is not used by most devices at this point. The WHCH720N headphones do not support this feature.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
I hope this helps and thank you for considering Sony.
Regards,
Marco
A:AnswerI would say it depends on the genre of music you listen to. Once you start going past half volume they might start to leak sound and at full volume yes the sound will leak. But at about half volume they don’t. I’m constantly in quiet places and have had no comments about my music being loud.
A:AnswerHi Christina,
Thanks for the question! Yes, it will pair. The WHCH720N headphones are designed to work with compatible Bluetooth devices such as Android smartphones, iPhones(iOS devices), TV, computer, and other Bluetooth devices that supports the A2DP Bluetooth profile. These headphones can also be connected wired using the supplied headphone cable.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris
A:AnswerHi, thank you for your question. We recommend contacting the store/dealer with regards to their return policy. As to Sony, the WHCH720N comes with a year manyfacturer's warranty.
With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.
Hope this helps.
Erin
A:AnswerHi ana, thank you for reaching out. To use these headphones with your MacBook, please ensure to have it paired.
Pairing:
Enter pairing mode on this headset.
Wake the computer up if the computer is in standby (sleep) or hibernation mode.
Pair the headset using the computer.
Please check the Help Guide for more details.
With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.
Regards,
Erin
A:AnswerHi ibndi,
Thank you for your inquiry! When charging the WHCH720N to an AC outlet, you need to use the supplied USB Type-C cable and a commercially available USB AC adaptor(not supplied) capable of supplying an output current of 0.5 A (500 mA) or more.
When connecting the headphones to a computer, use only the supplied USB Type-C cable, and make sure to connect them directly. Charging will not be properly completed when the headphones is connected through a USB hub.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris
