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Questions & Answers

Page Showing 1-20 of 129 questions
  • QuestionCan these headphones be used for phone calls?

    • Answer Yes, these headphones have Precise Voice Pickup Technology with Beam Forming Mic for hands-free calls.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does the battery last on these headphones?

    • Answer The battery life of these headphones is up to 35 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre these headphones able to cancel noise?

    • Answer Yes, these headphones have noise cancelling (active) feature.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs it possible to connect these headphones to multiple devices?

    • Answer Yes, these Bluetooth headphones can be paired with two Bluetooth devices at the same time.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo these headphones support fast charging?

    • Answer Yes, these headphones support fast charging.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this headphone have a built in microphone?

    • Answer Yes, this headphone has a built-in microphone.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the bluetooth version of this headphone?

    • Answer The bluetooth version of this headphone is 5.2.
    This question and answer was generated by AI based on customer and product data.
  • QuestionOn the box it says "Made for iPhone and iPod". Will they work just as well with my Samsung phone or should I look at another model/brand.

    Asked by John.

    • Answer Hi John, We apologize for any confusion. Our WHCH720N wireless noise canceling headphones are compatible with iPhones, iPods, Android smartphones and other devices that support the Bluetooth A2DP. These will perfectly work with Samsung smartphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your inquiry and I hope this helps! -Vincent

      Answered by SonyListens

  • QuestionCan they be used with hearing aids?

    Asked by RLPR.

    • Answer Hi RLPR, Thank you for your interest in our WHCH720N! You can wear them over hearing aids. Whether you’re working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable. With up to 35 hours battery life, you can wear them and will stay comfortable for long periods of listening. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris

      Answered by SonyListens

  • QuestionTitle of the product says "noise canceling;" however, the specs say "no" for noise canceling. Please confirm which.

    Asked by PC.

    • Answer Hi PC, Thanks for reaching out and we apologize for any confusion. Our WHCH720N headphones have noise canceling feature. The noise canceling function generates antiphase sound against outside surrounding noises (such as noises in vehicles or noises from air conditioners indoors) to reduce the surrounding noises by canceling them out. We will report this to the right team to update the Specifications from Best Buy. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Hope this helps! -Vincent

      Answered by SonyListens

  • Questionhow deep are the ear muffs?

    Asked by hope.

    • Answer Hi Hope! I would say deep enough for every thing to sound very muffled while wearing with nothing playing… I like to where them sometimes even if I’m not listening to anything in my phone at the time.. lol

      Answered by KhemB

  • Questionhow do these fair in the gym? Could you spend an hour on a treadmill with them comfortably?

    Asked by matthew.

    • Answer Hi matthew, Thank you for your inquiry! Our WH-CH720N wireless noise canceling headphones are not waterproof nor sweatproof. If spending an hour on a treadmill will make you sweat a lot, we do not recommend using these headphones. These headphones are perfect when walking or doing light exercises. You may also want to check out our truly wireless noise canceling earbuds that are waterproof (IPX4) such as the WF-1000XM5, WF-1000XM4 or LinkBuds S, which are great for workouts. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Hope this helps! -Vincent

      Answered by SonyListens

  • Questionis this able to be used in wired mode? Does it come with a wire to plug into a computer or a video player (like an airplane video device)? if wired, does the microphone still work?

    Asked by John.

    • Answer Hi John, thanks for contacting Sony! We are happy to confirm that you can indeed use your WH-CH720N headphones in a wired mode. They come with a 3.5 mm headphone cable, which you can connect to a computer or an in-flight entertainment system. This provides a great option for listening to music when Bluetooth is not available or preferred. When using the headphones in wired mode, you can still use the noise-canceling or ambient sound features by turning the power on. However, please note that the Bluetooth function will be inactive in this mode. It's also important to know that the built-in microphone will not work when connected via the audio cable. If you receive a call, you would need to use your phone's microphone to speak. For a comprehensive guide on all the features and functions of your headphones, you can refer to the official help guide here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html We appreciate you choosing Sony and hope you continue to enjoy your headphones on all your adventures! Best regards, Gus, Sony Social Media Team.

      Answered by SonyListens

  • QuestionCan you adjust sound independently for each ear?

    Asked by Dulansey.

    • Answer Hi Dulansey! We are very glad to address your question about the WH-CH720N headphones! The WH-CH720N are designed to provide a balanced stereo sound experience, meaning the same audio signal is sent to both the left and right earcups. While the headphones themselves don't have a built-in feature to independently adjust the volume or sound profile for each ear, this kind of adjustment is often available through the device you're connected to. Many smartphones, tablets, and computers have accessibility settings that allow you to balance the audio output between the left and right channels. Thank you for considering Sony products! We sincerely hope this information is helpful to you. Best regards, Estefany

      Answered by SonyListens

  • QuestionAre they comfortable to use while lying in bed?

    Asked by Jesse.

    • Answer Hi Jesse, We appreciate your interest in our WHCH720N Bluetooth headphones. You can use these headphones while lying sideways. However, the size of these headphones might not be ideal for everyone if you're lying sideways. But, if you tend to sleep on your front or back, the WHCH720N is a great option due to its sophisticated style with exceptional comfort. Super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Hope this helps. Regards, -Craig

      Answered by SonyListens

  • QuestionAre these on-ear or over-the-ear?

    Asked by Mama.

    • Answer Hi Mama, These are over-ear headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your inquiry and I hope this helps! Vincent

      Answered by SonyListens

  • QuestionDo the head phones cancel out mower noise?

    Asked by Gary.

    • Answer Yes it does.

      Answered by andre17gotgame

  • QuestionCompatible with Android and PC?

    Asked by Steve.

    • Answer It is compatible with Android and PC. Works with Bluetooth or the 3.5mm cable.

      Answered by mcpo117

  • QuestionWill these mute the TV speakers while using

    Asked by Kip.

    • Answer Hello Kip, Thank you for considering Sony products! We appreciate your inquiry about the Sony WH-CH720N headphones and are happy to assist you. When you connect these headphones to your TV via Bluetooth, the TV typically prompts you to switch the audio output to the headphones. Selecting "Yes" usually mutes the internal speakers, allowing you to enjoy audio through the headphones without external sound. Please note that this behavior depends on your TV's settings and may vary by model. Best regards, -Fred

      Answered by SonyListens

  • QuestionCan one person use the headphones while watching tv and hear the program and another in the room also still hear?

    Asked by Lori.

    • Answer Hi Lori, Thank you for your question regarding the Sony WH-CH720N. Whether one person can listen through the headphones while others hear the program through the TV speakers depends entirely on the specific capabilities of your television. The WH-CH720N headphones are designed to receive high-quality Bluetooth audio; however, many TVs automatically mute their internal speakers once a Bluetooth device is connected. To achieve your goal, your television must support simultaneous multi-audio output (the ability to output sound to Bluetooth and TV speakers at the same time). We recommend checking your television’s user manual or contacting the TV manufacturer to confirm if 'Multi-Audio Output' is a supported feature in their settings menu. If your TV does not support this natively, you may need an external Bluetooth transmitter with a bypass mode to enable both audio sources at once. We hope this information helps! Thank you for considering Sony. Best regards, Dominick

      Answered by SonyListens