“I have had these less than a month and they consistently disconnect from my Bluetooth on my phone. I have done all the troubleshooting I can find, but it keeps happening. Any ideas how to fix this?”
Answer This Question
1-1 of 1 Answer
Hi Heidi, Thank you for reaching out to us. We're sorry to hear if your WHCH720N headphones consistently disconnecting from your phone via Bluetooth connection. We appreciate your time and efforts on troubleshooting the unit. Let's try to isolate the issue by following the troubleshooting steps below: Set the headset to “Priority on stable connection". Remove any obstacles between the headphones and smartphone. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions. When there is a human body between the headset and the Bluetooth device When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications. When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train. If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. Connect the headset and the Bluetooth device once again. Reset the headset. Initialize the headset, and pair the headset and the device again. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us. We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sorry, there was a problem. Please try again later.