A:AnswerHi O,
Thank you very much for your question. For the earpad replacement, we recommend having it made by our authorized servicer (United Radio) to avoid any issues with the headphones. Should you need more information or technical assistance with our product, please feel free to contact us by following the steps below:
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
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Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10-minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.
I hope you find this information to be helpful. Thanks for considering Sony!
- Romeo
A:AnswerHi Lecroyn,
Thank you for your question. Earpads and headband cushion replacement can only be done through an authorized service center (United Radio Service Inc.) or Sony dealer.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi Vip,
Thank you for your inquiry. You can pair these headphones with a computer (via Bluetooth) provided that it supports these Bluetooth profiles:
-Advanced Audio Distribution Profile (A2DP) - intended to playback music.
-Hands-free Profile (HFP) and Headset Profile (HSP) - intended for voice calls.
Additionally, you can use the supplied headphone cable if your computer supports the 3.5 mm headphone jack. Please check the specifications of the computer.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi Raji,
Thank you for your question. Great news! These headphones work well with video-calling apps like Zoom or Skype. Please note that you may need to set the Speaker and Microphone settings of the video-calling app.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi marty,
Thank you for your question. You can connect these headphones to an airplane's entertainment system via wired connection if it supports the 3.5 mm headphone jack. You may want to check with the airline company for more information.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi Angus,
Thank you for your question. These headphones can be connected (via Bluetooth) with devices that support the A2DP (Advanced Audio Distribution Profile) and HFP (Hands-free Profile)/HSP (Headset Profile) Bluetooth profiles. Please check the specifications of the GPS watch if it supports the said Bluetooth profiles for compatibility.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi Jeff,
Thank you for your question. It will depend on the TV or soundbar if it allows audio from TV/soundbar speakers and headphones at the same time. Please check the specifications of the TV and soundbar.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi Dfmjr49,
Thank you for your question. It will depend on the TV if it allows audio from TV speakers and headphones at the same time. Please check the specifications of the TV.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi Abigail, Thank you for your inquiry! Our WH-XB910N headphones have physical buttons and a touch sensor control panel: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442871.html. To control the volume, we can use the volume control of the connected device, the music app or the “Sony | Headphones Connect” app. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. Hope this helps! Vincent
A:AnswerHi Airplanemode,
Thank you for your question. You can use these headphones on the airplane provided that Bluetooth devices are allowed on the aircraft. Additionally, you can use the supplied headphone cable if the aircraft supports the 3.5 mm headphone jack. Please check with the airline company for more information.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.
-Ralph
A:AnswerHi Justin, Thank you for your inquiry! These headphones work with devices that support the Bluetooth A2DP. Unfortunately, we cannot guarantee the full compatibilities of all devices especially with Bluetooth adapters. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent
A:AnswerHi jack, Thank you for your inquiry! These headphones should work with iPad Pro, 12.9-inch (5th generation) and other devices that support the Bluetooth A2DP. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent
A:AnswerHi there,
Thank you for your question. For safety and health concerns, we recommend consulting with a medical expert regarding the use of your pacemaker with Bluetooth headphones. You can also check the manufacturer of your pacemaker for its compatibility with Bluetooth headphones.
With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi JGL,
Thank you for your question. Great news! The WH-XB910N features EXTRA BASS for impressively deep, punchy sound.
With the WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.
-Ralph
A:AnswerHi HEYREY,
Thank you for your question. You can pair these Bluetooth headphones with any TV if it supports A2DP (Advanced Audio Distribution Profile) Bluetooth profile. Additionally, you can use the supplied headphone cable (detachable) and connect it to the 3.5 mm headphone jack of the TV if available. Please check the specifications of the TV.
Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.
-Ralph
