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Hi joe, Thank you for your inquiry. While the Sony SRS-XB700 is operating on power from the rechargeable built-in battery, it is possible for the sound to become low if the battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction. If the sound becomes low during use, it is recommended that you adhere to the following procedure: Turn off the speaker and sufficiently charge the built-in battery to restore the device's optimal performance. Turn off the speaker. Charge the built-in battery sufficiently. Hope this helps! Should you need any assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Sam
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