A:AnswerYes, the "Refurbished Excellent" grade includes all standard accessories. You will receive the full set of ear tips (S/M/L), ear wings (S/M/L), the charging case, and a USB-C charging cable. It also includes the Breescape Cooling Eye Mask.
Note: A wall charger (power brick) is not included, as is standard for this model—only the USB-C cable is provided.
A:AnswerThe Soundcore refurbished Sleep A30 Smart ANC Sleep Earbuds with Breescape Cooling Eye Mask have an 18-month warranty. This warranty covers any quality or manufacturing-related issues. Additionally, undamaged products may be returned for a refund within 30 days of the purchase date.
To manage warranty claims or initiate returns/exchanges, you can use the Official Warranty Service feature available in the Soundcore app (ensure the app version is V3.2.7 or above). Follow these steps:
Open the Soundcore app and navigate to the "Help & Feedback" page.
Select the product you want to return or exchange, and access the warranty service option.
Upload your purchase receipt.
Initiate the return or exchange process, if applicable.
For further information, you can refer to Soundcore's regional warranty policies:
United States Warranty Policy
United Kingdom Warranty Policy
Germany Warranty Policy
Other EU Countries Warranty Policy
