Questions & Answers

Q: QuestionDoes this Thermador cooktop need a high altitude conversion kit?

• A:Answer No, a high altitude conversion kit is not needed for this Thermador rangetop.

Q: QuestionWhy are the Star Burners designed the way they are?

• A:Answer Star Burners are 56% longer than round burners of the same size, allowing for more flame ports, which provides superior flame spread and reduced cold spots for faster and more even heating.

Q: QuestionHow does the QuickClean Base make cleaning easier?

• A:Answer The QuickClean Base is raised, allowing for easy access under the burner for effortless cleaning.

Q: QuestionWhat is the benefit of the sealed cooktop burners?

• A:Answer The sealed burners eliminate the space between the burner and the cooktop, which helps to contain spills and boilovers for easier cleaning.

Q: QuestionWhat type of griddle does the Thermador rangetop have?

• A:Answer This Thermador rangetop features a non-stick, rustproof cast aluminum griddle.

Q: QuestionWhat is the maximum BTU rating of the Thermador rangetop?

• A:Answer The total maximum BTU rating of this Thermador rangetop is 66,000.

Q: QuestionI see that the griddle is electric. Does it require 120 or 240 volt electric?

Asked 3 months ago by Electric.

• A:Answer Hello, thank you for your question and interest in model # PCG364WD. The griddle on the this model gas rangetop requires 120 volts.

  Answered 3 months ago by Thermador Team

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Q: QuestionAre this wells easy to keep clean.

Asked 2 years ago by EsparsiP.

Q: QuestionCan I use this grill inside an enclosed patio,

Asked 2 years ago by Geddie.

• A:Answer Hello Geddie, thank you for your question and interest in model PCG364WD! This cooktop should not be installed outdoors. We encourage you to review the installation manual for additional details. If you have inquiries specific to our products' installation, please connect with The Best Buy Support Line by calling 888-237-8289. Thank you for considering Thermador!

  Answered 2 years ago by Thermador Team

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Q: Questiondoes this have a charbroil grill ? you had mentioned previously that it has 2 different grill plates (griddles), what is the difference between them? thank you

Asked 3 years ago by Joni.

• A:Answer Hi Joni, thanks for your question and interest in model number PCG364WD. There is no Charbroil grill in this unit. A griddle accessory is available which is ideal for pancakes, all sorts of meats and vegetables and a grill accessory is available which is ideal for grilling steaks, seafood, and vegetables

  Answered 3 years ago by Thermador Team

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Q: QuestionDoes this cook top have a grill (NOT griddle)? Is it updraft?

Asked 3 years ago by Anne.

• A:Answer Hi Anne, thank you for your question and interest in Model:PCG364WD. There are two optional grills available for this Cooktop: PA12GRILLW 12" Grill Plate and PA12GRILFW 12" Grill Plate with Fusion Coating. This does not have a downdraft.

  Answered 3 years ago by Thermador Team

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