I get an error when downloading apps. Netflix, Youtube, Firefox and others can not be installed. Prime is the only app that works. Can you help? We already reset the TV to factory settings and the problem remains. Does this mean it’s defective? null

Question

elimo · Accepted Answer

The TV was deemed defective by Toshiba and BestBuy phone support. We received an exchange TV today and the same problem remains. We get the same error downloading any of the apps — Youtube, Netflix, Firefox. None of them work.

Answered by elimo 5 years ago

elimo · Answer

We tried to reset the modem too. It didn’t help. Thank you

Tsorento · Answer

Try resetting your modem.

Toshiba Customer Care · Answer

Try to use a different Amazon account. 
Go Home > Settings > My Account > Deregister.

“I get an error when downloading apps. Netflix, Youtube, Firefox and others can not be installed. Prime is the only app that works. Can you help? We already reset the TV to factory settings and the problem remains. Does this mean it’s defective?”

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