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Hi. This is Katrina from TracFone Wireless. We're sorry for the trouble you may have experienced in trying to activate your new phone. We understand how you feel. Let's go over all the details and options together to resolve this issue. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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