“Hi! My brother says his Tracfone is a 4G. He’s heard that 5G is coming and wonders if he’ll still be able to use it? And will he still be able to buy a monthly card for this phone? If refill. cards are labeled 5G, will they work for his current phone?”
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Hi. This is Marie from TracFone Wireless. Yes, he can still use his phone and purchase a service plan. He can still add the 5G labeled airtime card on his 4G phone, however, he will not be able to connect to a 5G network. Should you need further assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Sorry, there was a problem. Please try again later.Thank you so much! You have really helped him with your quick and clear reply. He sometimes struggles to understand things and was anxious about this. Thank you for doing such a great customer service job. :)
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