“A Tracfone agent supposedly transferred my phone number to my new 4G phone, but the number shows as "Unknown" in Settings, and the only serial number in my Tracfone account is the one from the 3G phone, which should have been inactivated. Can I fix this?”
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Hi. This is Cristy from TracFone Wireless. Our apologies for the inconvenience this issue has caused you. We can fix this. Let us help you and ensure to provide you with a resolution. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM EST to 11:45 PM EST. We will be happy to assist you. Thank you.
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