“I purchased a 1 year 400-minute talk, text, and web plan on April 1st last year. I misplaced my phone and just found it. The year has expired. I never used any minutes. It's April 17th, Can I have this card reinstated?”
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Hi. This is Francis from TracFone Wireless. We would like to extend our sincerest apologies for the bad experience with our service. Please know that this is not the kind of service we want our customers to experience. In regards with our rules, we are sorry to inform you that we can no longer reinstate your phone since it's already expired, but kindly allow us to take a closer look at what's going on and ensure there is a resolution for you today. Kindly contact us via chat at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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